Managed Service Plans
Right-sized support. Built around your environment.
Managed services are not one-size-fits-all. The right level of ongoing support depends on the size, complexity, and regulatory expectations of the environment we’re supporting.
At Red River Integration, we specialize in designing managed service plans that align with how our clients actually operate — whether that’s a luxury residence, a small commercial deployment, or a multi-site organization with compliance requirements.
How Our Managed Services Work
Managed services are typically included with new equipment installations and are structured as 2–3 year agreements. This allows us to properly support the systems we deploy, keep platforms current, and maintain long-term reliability.
Every plan is scoped intentionally. We don’t oversell support that isn’t needed, and we don’t under-support environments that require consistent attention.
What’s Included (Baseline MSP)
Our baseline managed service plan focuses on keeping systems healthy, secure, and up to date. This includes:
- Platform updates and firmware management
- Monitoring of core infrastructure and services
- Vendor and platform support coordination
- Configuration integrity and best-practice alignment
Baseline MSP covers the systems themselves — not day-to-day end-user support.
Customer Support & Training
The level of customer support and training required varies widely by environment.
Some clients prefer a hands-off model where systems simply work in the background. Others require more direct support, training, documentation, or ongoing operational involvement.
The degree of hands-on support directly impacts plan structure and pricing and is discussed during the scoping process.
Residential vs. Commercial Plans
We offer managed service plans tailored to both luxury residential and commercial environments.
- Luxury Residential: Focused on reliability, remote support, and long-term system stability
- Commercial: Designed for uptime, consistency, multi-site management, and operational continuity
Commercial environments may also require additional considerations such as documentation, change management, access controls, and coordination with internal IT or compliance teams.
Regulated and Compliance-Sensitive Environments
For regulated or compliance-sensitive environments, managed services often require a higher level of rigor.
We design our support processes to align with common industry standards and governance expectations, including:
- Change control and documented updates
- Role-based access and auditability
- Consistent configuration standards
- Clear operational boundaries and responsibilities
We don’t claim magic compliance certifications. We build and support systems in a way that makes compliance achievable and defensible.
Pricing and Engagement
Managed service pricing is competitive within the industry and reflects the scope, complexity, and support expectations of the environment.
Our goal is simple: high-quality support, aligned with industry standards, delivered without unnecessary complexity or lock-in.
Getting Started
Managed services are discussed during the initial scoping process. Together, we’ll determine the right level of support based on your systems, your expectations, and how hands-on you want us to be.
No gimmicks. No bloated plans. Just the support your environment actually needs.