Managed Service Plans
Ongoing Support. Built Around How You Actually Operate.
Every system Red River Integration commissions includes a managed service agreement. That’s not a sales tactic — it’s a standards requirement. A properly engineered system without professional long-term support isn’t infrastructure. It’s a liability on a timer.
Our managed service plans are structured around the environment we’re supporting — its size, complexity, regulatory requirements, and how hands-on the client wants us to be. No bloated one-size packages. No support you’re paying for but never using.
How Managed Services Work
MSP agreements are structured as 2–3 year terms and are included with every new installation. The term length allows us to properly support the systems we deploy — keeping platforms current, maintaining configuration integrity, and catching issues before they become failures.
Every plan is scoped during the initial engagement. We assess what the environment needs, what level of client involvement is preferred, and what compliance or operational requirements apply — then we build a plan that reflects that reality.
What’s Included — Baseline Coverage
Every managed service agreement includes platform updates and firmware management, monitoring of core infrastructure and services, vendor and platform support coordination, and configuration integrity reviews to keep systems aligned with best practices.
Baseline coverage keeps your systems healthy and current. It is not day-to-day end-user hand-holding — it is professional oversight of the infrastructure itself.
Client Support & Training
Some clients want systems that disappear into the background and simply work. Others want more direct involvement — training, documentation, operational support, or ongoing consultation as their needs evolve.
The level of hands-on client support is discussed during scoping and reflected in plan structure. We don’t charge luxury residential rates for warehouse environments or expect a dispensary operator to need the same support model as a multi-site commercial organization.
Residential Plans
Luxury residential managed service plans are focused on reliability, remote monitoring, and long-term system stability. When something needs attention, we know about it before you do. Issues are resolved remotely wherever possible. On-site visits are scheduled when they’re actually needed — not billed opportunistically.
Your home’s technology runs in the background. That’s where it belongs.
Commercial Plans
Commercial managed service plans are designed around uptime, consistency, and operational continuity. Multi-site environments receive standardized management across every location. Change management, documentation, access controls, and coordination with internal IT or compliance teams are all part of the engagement where applicable.
For regulated environments — licensed cannabis facilities, healthcare-adjacent operations, or any organization with specific audit and documentation requirements — managed services are scoped to support those obligations directly.
Compliance-Sensitive Environments
We don’t claim compliance certifications we haven’t earned. What we do is build and support systems in a way that makes compliance achievable and defensible — documented configurations, role-based access controls, auditable change logs, and retention policies that match regulatory requirements.
When an inspector asks for records, you have them. When an audit requires documentation of your infrastructure, it exists. That’s what properly managed systems look like.
Pricing
Managed service pricing reflects the scope, complexity, and support expectations of the environment. We don’t publish flat rates because flat rates produce the wrong plan for most clients — either overbuilt or underbuilt.
Pricing is discussed during the scoping process. Our goal is a plan that’s appropriately sized, fairly priced, and structured to serve you well over the full agreement term.
Getting Started
Managed services are part of every conversation we have with prospective clients. If you’re evaluating RRI for an installation, MSP structure and pricing will be covered during that initial discussion.
If you have an existing environment and want to explore whether a managed service agreement makes sense, we’re happy to have that conversation independently.
Call us at (580) 289-8181 or reach out through our contact page.